Terms of service

1. Your agreement with Halo

Halo Services Ltd (“Halo”, “we”, “us”) operates this website and demonstration. These terms describe use of our public demonstration. Simply browsing this site does not create a paid practice-service contract. If you act for an organisation, you must have authority to do so.

A production service starts only after both parties agree a written order and service agreement identifying scope, service responsibilities, the data-processing schedule, commercial arrangements and any support or service levels. If documents conflict, that signed agreement determines their priority. No website statement creates an unqualified performance guarantee.

2. The demonstration

The demonstration is a short, AI-generated role-play using fictional practice details. It cannot create, change or cancel a real appointment, access a real patient record, contact a clinician, transfer you to emergency services or send a real confirmation. Sample availability and interface examples are illustrative.

Use fictional details only. Do not supply real patient information, health identifiers, payment details, passwords or other sensitive information. You must be at least 18, or use the demonstration with the permission and supervision of an appropriate adult. We may limit call duration, frequency or access to maintain availability and prevent misuse.

We may change or withdraw the free demonstration. It is provided for evaluation, subject to rights that cannot lawfully be excluded. Do not make a clinical, financial or operational decision solely on its output.

3. Healthcare boundaries and emergencies

Halo is administrative technology, not a healthcare professional, medical device claim, clinical triage service or substitute for professional judgement. It does not diagnose, recommend treatment, determine whether waiting is safe or provide emergency care. A receptionist may direct an emergency caller to seek urgent help, but recognition and delivery cannot be guaranteed.

If there is an emergency, call 111 in New Zealand or 000 in Australia directly. Do not wait for Halo, a callback or a website response. Practice staff remain responsible for clinical decisions, continuity of care, patient safety and appropriate human escalation.

AI and speech recognition can be inaccurate, incomplete or unavailable. A practice must review important outputs, reconcile appointment requests with its actual booking system, test its approved workflows and maintain a workable fallback when Halo or a connected service is unavailable.

4. Practice responsibilities for a live service

Before going live, the practice must approve accurate opening hours, services, booking rules, escalation contacts, caller disclosures and prohibited topics. It must keep these current, authorise any connected systems, restrict staff access appropriately and test realistic and exceptional scenarios.

The practice must have the rights and legal basis to provide information to Halo, give required direct or indirect collection notices, obtain valid consent where needed, and comply with applicable health, privacy, recording, consumer and professional obligations. Australian recording rules can differ between states and territories. The parties must assess the rules relevant to the caller and practice.

The practice must decide which outputs belong in the clinical record and meet applicable recordkeeping requirements. Halo must comply with its own obligations; these terms do not transfer all responsibility for Halo’s conduct to the practice.

5. Privacy and data use

Our privacy policy explains the website and demo’s information handling, international providers and retention. When you start a demo call, we process the information you provide as described in that policy. Stop the call if you no longer wish to participate; stopping does not automatically erase records already lawfully created.

For production use, the written data-processing schedule must identify processing purposes, each party’s role, data categories, approved providers and countries, confidentiality, access controls, breach cooperation, access/correction assistance, retention, backup expiry, export and deletion on termination. Patient information must not be used for a new incompatible purpose without the required authorisation and lawful basis.

You retain your rights in your information. You grant Halo only the rights reasonably necessary to process material you lawfully provide for the agreed service, support, security and legal obligations. This is not a transfer of ownership of patient information.

6. Acceptable use and intellectual property

Do not use Halo for unlawful activity, impersonation, harassment, deceptive calls, spam, unauthorised surveillance, infringement, harmful instructions or attempts to bypass access controls, service limits or safety restrictions. Do not upload information you have no right to use. Do not misrepresent an AI conversation as a real clinical consultation.

Halo and its licensors retain rights in the website, software, brand, design and supplied materials. You may use the demonstration for its intended evaluation purpose. You may not redistribute the service, extract confidential instructions or copy protected material except as permitted by law or written agreement. Nothing restricts lawful interoperability or other non-excludable rights.

7. Suppliers, connections and availability

The service relies on hosting, internet, telecommunications, speech and AI suppliers. Availability, voice quality and response time can vary. We do not promise uninterrupted operation, perfect transcription, every call being answered, compatibility with every booking system or a particular business result.

Any supported integration, live transfer or confirmed booking capability must be expressly included and tested in the practice’s agreed setup. A feature shown as an example on this website does not mean it is connected to your practice. We will use reasonable care and skill to perform the services we actually agree to supply.

8. Liability and rights that remain protected

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees and New Zealand consumer or fair-trading protections. Nor do these terms exclude liability for fraud, wilful misconduct or other liability that law prohibits us from limiting.

Subject to those protections, the public demonstration is offered for evaluation and should not be relied on to operate a practice. To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use outside that intended purpose. This does not remove responsibility for loss for which the law makes us liable.

Any liability allocation or cap for a paid practice service must be reasonably negotiated and expressly recorded in its service agreement, taking account of foreseeable risks, privacy/security duties, insurance and applicable unfair-contract-terms law. There is no blanket indemnity in these website terms requiring you to cover Halo’s own negligence.

9. Suspension, termination and records

We may restrict demo access where reasonably necessary to address misuse, a security risk, legal requirements or operational limits. Where practical, we will explain the reason and an appropriate route to resolve the issue. We will not use this provision to avoid obligations that cannot lawfully be excluded.

A practice service agreement must define notice, renewal, termination, data export and secure deletion arrangements. On termination, permitted access and processing cease except as needed for agreed transition, lawful retention or legal obligations. Relevant confidentiality, intellectual-property and lawful liability provisions survive.

10. Questions, disputes and changes

Contact us first so we can try to resolve a concern in good faith. Email bilal@heyhalo.net or saif@heyhalo.net, with “Privacy” in the subject line.

These website and demo terms are governed by New Zealand law, subject to mandatory protections and jurisdiction rights that apply to you in Australia or elsewhere. You may approach an applicable regulator or seek urgent relief without first completing an informal discussion. A production contract may specify an appropriate agreed jurisdiction.

We may update these website terms for future use. The version published when you start the demo applies to that session. Material changes to a signed practice agreement require the process set out in that agreement and do not take effect merely because this page changes.

These terms and the privacy policy are a starting framework for the demonstration. A live healthcare deployment requires review of the final service agreement and actual operational arrangements by a qualified adviser familiar with the relevant New Zealand and Australian requirements.