AI receptionist
for Gensolve clinics.
Sophie answers the calls your team can’t get to and books patients into your Gensolve diary. Keep the booking system your team already uses.
Your first 25 calls free. We confirm your connection before you start.Keep your
Gensolve diary.
When a patient calls, Sophie handles the reception conversation and uses the connected booking system for availability. Halo checks the caller and the clinic’s permitted booking options before creating an appointment.
During setup, we agree the appointment types, lengths, practitioners and locations Sophie can offer. That lets you separate a new-patient assessment from a follow-up and keep requests outside those rules with your reception team.
Sophie also answers practical questions from your approved clinic information: opening hours, fees, parking and what to bring. She identifies herself as an AI receptionist and transfers a call or passes a message to your team when a person is needed.
For physiotherapy clinics and other allied health practices, that can mean covering the phone during treatment, lunch breaks or after the desk closes.
A setup built
around your clinic.
Check the connection
Tell Bilal and Saif you use Gensolve. We confirm the access and permissions needed for your clinic and check which booking workflows your setup supports.
Agree the reception rules
Choose the appointments Sophie can book, the information she can share and the requests that should go to staff. We agree what patient information is needed, who can access it and how long it is kept.
Test with your team
Walk through a new-patient enquiry, a follow-up, a fully booked diary and a request for a person. Check the appointment in Gensolve and the handover route before forwarding patient calls.
Choose the calls to forward
Start with the coverage your clinic needs. Your phone provider’s forwarding options determine how missed, overflow or after-hours calls reach Sophie.
Your team keeps
the clinical decisions.
Sophie handles administrative reception. She does not diagnose, provide treatment advice, triage patients or act as an emergency service. We agree the instructions for clinical questions and staff handover with your clinic.
Halo is an independent service. Gensolve’s own AI tools and Sophie’s phone reception are separate products. Booking support depends on the connection and permissions confirmed for your clinic.
The public conversation on our homepage is a demonstration with fictional clinic details. It does not connect visitors to a real clinic’s Gensolve diary. Read the website and demo privacy policy.
- Starter · 300 minutesNZ$249/month
- Growth · 600 minutesNZ$450/month
- Practice · 1,050 minutesNZ$735/month
- Scale · 1,500 minutesNZ$1050/month
Prices exclude GST. Inbound and outbound calls share the included minutes. Plans are month to month, with extra usage agreed before starting. Your clinic’s first 25 calls are free.
Gensolve reception
questions.
Can an AI receptionist book into Gensolve?
Yes. Halo connects Sophie to your clinic’s Gensolve diary so she can check available appointments and make bookings using the appointment types, practitioners and locations you approve. We confirm access and test your booking rules before going live.
Can we keep our clinic phone number?
Usually, yes. You choose which calls to forward to Sophie: unanswered calls, busy periods, after hours or all calls. We check the forwarding options with your phone provider before setup.
Can Sophie cancel or change a Gensolve appointment?
Cancellation is supported for appointments returned by the connected system, within your clinic’s rules. We confirm the supported appointment-change workflow during setup. Requests outside those rules go to your team.
Is this Gensolve’s own AI product?
No. Sophie is Halo’s independent AI receptionist service. Halo connects to Gensolve for reception and booking workflows; this page does not imply a Gensolve partnership or endorsement.
What does the Gensolve AI receptionist cost?
Halo’s plans include 300 minutes for NZ$249/month; 600 minutes for NZ$450/month; 1050 minutes for NZ$735/month; 1500 minutes for NZ$1050/month. Prices exclude GST. Inbound and outbound calls share the included minutes. Your clinic’s first 25 calls are free. We confirm the connection and any extra usage before you start.
Let’s check your Gensolve setup.
Talk directly with Bilal and Saif about your diary and the calls you want covered.